Thank you for shopping at Poppies for Grace.
Every product is made with care & purpose. We start it & you finish it. We will always endeavour to provide you with the best customer service.
If a question you have isn’t listed below of within our Terms & Conditions, please contact our friendly customer service team at firstname.lastname@example.org
I NEED IT FAST!
If you have a deadline or a special event we strongly recommend that you choose Express Post. We will endeavor to get your order out within 1-3 business days dependent on stock. Please also note that some products have processing times.
CAN I CHANGE AN ITEM IN MY ORDER?
If you wish to change or cancel any item after placing your order please contact us ASAP. If your order has not been shipped we will do our best to accommodate your request. We cannot accept changes to customized orders.
HOW LONG UNTIL MY ORDER ARRIVES?
Most Standard Post orders will be shipped within 3 to 5 days.
Most Express Post orders will be shipped between 1 to 3 days.
Delivery time will vary depending on your location and availability of stock and custom orders.
We strongly recommended checking the Australian Post website for details on estimated shipping time between us (Melbourne, 3136) and you!
Please allow extra time for processing and shipping during sale times, Christmas, Easter and other peak periods. Please ensure you give the full and correct shipping address, as there will be re-delivery fees.
Custom orders have their own delivery times which are advertised on the item page. Shipping timeframes on these items are not guaranteed, and we will advise you of any significant delay.
I RECEIVED A FAULTY ITEM. WHAT NOW?
If your item arrives in a faulty condition please contact us within 5 days of receipt for directions on how to return your item for a replacement or refund.
We are unable to refund/replace items that are lost or damaged in transit. Balloons are not refundable as we cannot test non inflated balloons and therefore they cannot be refunded. We use all high quality balloons, latex & foil.
HOW WILL I KNOW IF MY ORDER HAS BEEN PROCESSED?
An email will be sent to you once your order has been completed online.
You will receive a second email when your order has been shipped with a tracking number so that you can check the progress of your delivery.
HOW WILL MY ORDER BE SENT?
We use Australia Post track-able satchels where possible. Please allow extra time for processing and for Australia post to deliver your parcel at peak times (like Christmas and Easter).
I WANT TO BUY AN INFLATED CAKE TOPPER, WHEN DO I ORDER IT?
Inflated cake toppers must be ordered at least 2 full weeks prior to your event.
Your order will be sent approximately 1 week prior to event.
When ordering the inflated cake topper please include the date of the event and colour choice.
WHO DO YOU USE TO PROCESS PAYMENTS?
Eway and PayPal. Pay Pal allows you to pay by credit card or through your PayPal account. It is secure and easy to follow along the prompts to payment.
ARE ALL YOUR PRODUCTS IN STOCK?
If you can add an item to your shopping cart we have it in stock. On the rare occasion we are out of stock of an item please email our friendly customer service team to find out its ‘back in stock’.
DO YOU OFFER GIFT WRAPPING?
Sorry! Not at this time.
Please read the following conditions carefully. If you not able to pick up at the allocated time, please choose a postage option. Pick up is ONLY available between 9:30-11:30 Thursday mornings at our warehouse in the outer eastern suburbs of Melbourne. Pick up is NOT available outside of these times. Please ensure you are able to pick up during this time to avoid disappointment.
If you have ordered a custom item or a cake topper, all of which are lovingly made by us, you must allow 7 days for processing.
All other orders require a 1-3 day processing time.
You will be contacted via email when your order is ready, confirming the date of your pick up and our address.
Parking is in the street, please do not drive into the warehouse facility. We share the space with many wonderful business' and there is limited parking available.
We know that things can happen and sometimes plans fall through, if you are unable to pick up and require us to post your order to you, please contact us and we will send your order out at your expense. All other Poppies for Grace terms and conditions apply. If you have any further questions, please contact email@example.com
CAN YOU DELIVER MY BALLOONS WITH HELIUM?
We do not offer an inflated helium balloon service. Balloons can be filled with helium at your local party store.
HOW DO I FILL MY BALLOONS WITH HELIUM OR AIR?
You can go to your local party store to inflate your balloons with helium or air. For smaller balloons we sell balloon pumps to inflate with air. All our inflation tips are available here.
HOW LONG WILL MY BALLOON STAY INFLATED?
Helium lasts up to 12 hours. Please note that helium is sensitive to temperature so avoid extreme heat & extreme cold. On a hot day your balloon may only float for 2-3 hours. Our recommendation is to inflate the balloon very close to the start time of your event. Please be aware of sharp objects, your balloon will pop!
Air can last up to 2-3 days this also depends on the temperature and sharp objects. The clarity of the balloon can become foggy in change of temperature.
CAN I INFLATE MY CONFETTI BALLOON WITH MY MOUTH?
We recommend blowing all confetti balloons up with a balloon pump. This will avoid moisture going into the balloon.
HOW MUCH DOES SHIPPING COST?
Standard Shipping Costs
$1-$149 = $10.00
$150+ = free postage
Australia Post - Express
$1-$49 = $15.00
$100+ = $24.00
All products except for our inflated balloons can be sent to the UK, US and New Zealand. If you are outside of these areas please contact us. Any applicable import taxes are the responsibility of the importer (you).
International orders will be packed and sent within 3-5 days of receiving the order, unless it is a custom order (see item descriptions). We ship using Australia Post and our tracking and delivery times vary depending on your location.
Please refer to Australia Post website for estimated delivery times. Please note that if you do not purchase tracking with international postage you will not be provided with a tracking number.
International Postage costs (no tracking)
$1-$49 - $15.00
$50-$99 - $25.00
$100+ - $35
International Postage costs (with tracking)
$1-$49 - $23.00
$50-$99 - $33.00
$100+ - $43
Please allow extra time for processing and delivery at peak times like Christmas and Easter and during sales.
I’VE CHANGED MY MIND. HOW DO I RETURN AN ITEM?
You are welcome to return any item within 5 days of receipt if you change your mind or no longer have use for it. Please package up your item securely and ship it by registered post or courier to Poppies for Grace Returns, 13/88 Merrindale Drive, Croydon South, 3136, with a copy of your invoice and an explanatory note. Items must reach us in new condition, in their original packaging. We will send you a store credit for the cost of the item, valid for 3 months. If you received free shipping on your order, the cost of shipping the item to you will be deducted from your credit amount.
Some items are not eligible for return due to change of mind, including, balloons, non-Poppies for Grace product, unpackaged items or custom orders (including but not limited to custom jumbo balloons, jumbo balloons & fringe and cake toppers). If you have purchased items on clearance or at a discounted price, no returns will be accepted if you have simply changed your mind.
If your item arrives later than you hoped for, we are unable to provide a refund as we do not guarantee shipping or delivery times.
WHAT HAPPENS TO ‘RETURN TO SENDER’ PARCELS?
Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' there is a $35 Australia Post fee to send it to you again. Similarly, if you return unwanted items to us by 'return to sender' a fee of $35 will be deducted from your credit.