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Thank you for shopping at Poppies for Grace.

If a question you have is not listed below or within our Terms & Conditions, please contact our friendly customer service team at

Can I return an item?

Products that have been unopened and unused may be returned within 14 days. Please email us at to organise a return. All returns need to be confirmed by our customer service team before return. Custom products, unpackaged balloons and some items are not eligible for return. Please see our T’s & C’s for more details.

Can I change an item in my order?
If you wish to change or cancel any item after placing your order please contact us ASAP. If your order has not been shipped we will do our best to accommodate your request. We cannot accept changes to customized orders.

I recieved a faulty item. What now?
Oh no, that makes us sad! If your item arrives in a faulty condition please contact us within 5 days of receipt for directions on how to return your item for a replacement or refund. 

We are unable to refund/replace items that are lost or damaged in transit. Balloons are not refundable as we cannot test non inflated balloons. 

Can you come to my event and install balloons for me?

Lockdowns put a rapid end to events in early 2020 and we have made some changes along the way to abide by restrictions and look after our staff and customers. So, unfortunately we no longer have an Events Team, nor are we able to do any on-site installations. But don’t you worry! If you have an event and need some epic decorations – we can still help!

Our shop team can put together balloon garlands or helium balloons for your event at our Hawthorn store and these can either be collected by yourself or the courier company that we use can deliver them. Please be aware with this service is a courier service, so installation of the decorations and balloons are up to you. 

When we make our balloon garlands we leave enough length of the fishing line at either end so that you can tie your garland up (reusable hooks are an easy option to attach to, or curtain poles).

Our available options can be found here and the colours and lengths of the balloon garlands can be customised - just make sure you give us plenty of notice before the date of your event. 

We love being able to bring the joy to your events! If you have any questions please don’t hesitate to get in touch.

I want to buy an inflated Cake Topper, when do I order it?
Inflated cake toppers must be ordered at least 10 days prior to your event. Your order will be sent approximately 1 week prior to event. We do this to ensure that your topper arrives in best condition and in the unlikely event that there is a problem - we have time to fix it! When ordering the inflated cake topper please include the date of the event and colour choice. 

Can you deliver my balloons with helium?
Yes we do! Check out our Balloon Delivery menu for some great options. Or we can create something special for you. Please email us on or call on 03 98131618 to order and organise delivery.  

How do I fill my balloons with helium or air?
You can go to your local party store to inflate your balloons with helium or air. For smaller balloons we sell balloon pumps to inflate with air. All our inflation tips are available here.

How long will my balloon stay inflated?
Check out our helium chart here. Please note that helium is sensitive to temperature so avoid extreme heat & extreme cold. On a hot day your balloon may only float for 2-3 hours. Our recommendation is to inflate the balloon very close to the start time of your event. Please be aware of sharp objects! Air can last up to 2-3 days this also depends on the temperature and sharp objects. The clarity of the balloon can become foggy in change of temperature and over time.

Can I inflate my Confetti Balloon with my mouth?
We recommend blowing all confetti balloons up with a balloon pump. This will avoid moisture going into the balloon.

How much is shipping?
Shipping amounts will be confirmed at checkout! Lots of shipping details are available here.

Do you offer express shipping?
Yes! You can choose express shipping at check out.

Please note that choosing express does not mean that your order will be sent out straight away. Express Post is a shipping option that guarantees quicker delivery. It does not mean your order will be sent out within one day. 

If you do need your items quick sticks, please let us know by emailing us and putting a note on your order (which you can do at checkout). We do not offer refunds if you items do not arrive in time. Unfortunately the ways and means of Australia Post are out of our control (as much as we would like them to be!). 

How long until my order arrives?
Most orders are processed within two-three business days (unless it is a custom order). Custom orders have their own delivery times which are advertised on the item page. We strongly recommended checking the Australian Post website for details on estimated shipping time between us (Melbourne, Australia 3136) and you!

Please allow extra time for processing and shipping during sale times, Christmas, Easter and other peak periods. Please ensure you give the full and correct shipping address, as there will be re-delivery fees.

Do you ship internationally?
We sure do! You can choose your international shipping option at check out. 

Do you offer 'click and collect'?
Yes we do! Once you have chosen your products, choose 'click and collect' at cart and you can pick up your order from our Hawthorn Store. Click and Collect orders are available for collection within 2 business days after you order. You will receive an email notification when your order is ready for collection. If you need more information please contact us at

Who do you use to process payments?
Afterpay, Applepay and PayPal. Pay Pal allows you to pay by credit card or through your PayPal account. It is secure and easy to follow along the prompts to payment.

My order has not arrived. What do I do?
Please contact Australia Post as soon as possible. Once your order is in Australia Posts hands it is out of our control. If you need to lodge a claim with them, please let us know if you require any further information from us.

If you have a media enquiry please contact us at

If you have an event that you would like Poppies for Grace to provide an installation or styling for, please contact us at