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$12 STANDARD SHIPPING IN AUSTRALIA. FREE STANDARD SHIPPING IN AUSTRALIA FOR ORDERS OVER $150!
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Thank you for shopping at Poppies for Grace.

If a question you have is not listed below or within our Terms & Conditions, please contact our friendly customer service team at hello@poppiesforgrace.com

 

SHIPPING AND PAYMENT 

SHIPPING WITHIN AUSTRALIA

All orders are shipped with Australia Post.

Australia Post has advised their current expected delivery times for standard post are 2 - 4 business days. Express post expected delivery times are 1-5 business days (dependent on address).

Standard shipping within Australia is $12. For orders over $150 standard shipping is free!

Express shipping cost ranges from $18 to $28 dependent on the order. This will be confirmed at checkout.

Please note that choosing express does not mean that your order will be sent out straight away. Express Post is a shipping option that guarantees quicker delivery. It does not mean your order will be sent out within one day. 

If you do need your items quick sticks, please let us know by emailing us and putting a note on your order (which you can do at checkout). We do not offer refunds if your items do not arrive in time. Unfortunately, the ways and means of Australia Post are out of our control!

SHIPPING INTERNATIONALLY

You can choose your international shipping option at check out. International shipping cost ranges from $23 to $120 dependent on the order. This will be confirmed at checkout for you.

We strongly recommend referring to the Australian Post website for estimated delivery times. Our postcode (zip code) is 3122.

HOW LONG DOES IT TO TAKE PROCESS MY ORDER?

Most orders are processed within two-three business days (unless it is a custom order). Custom orders have their own delivery times which are advertised on the item page. We strongly recommended checking the Australian Post website for details on the estimated shipping time between us (Melbourne, Australia 3122) and you!

Please allow extra time for processing and shipping during sale times, Christmas, Easter and other peak periods. Please ensure you give the full and correct shipping address, as there will be re-delivery fees.

DO YOU OFFER ‘CLICK AND COLLECT’ FROM YOUR HAWTHORN STORE?

Yes, we do! Once you have chosen your products, choose 'click and collect' at cart. Click and Collect orders are available for collection within 1 business day from our Hawthorn store after your order. You will receive an email notification when your order is ready for collection. If you need more information please contact us at  hello@poppiesforgrace.com

MY ORDER HAS NOT ARRIVED. WHAT DO I DO?

Australia Post suggests contacting them as soon as possible to lodge a claim. If you require any information from us in order to complete your claim please get in touch.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Afterpay, Applepay and PayPal and Googlepay. Pay Pal allows you to pay by credit card or through your PayPal account. It is secure and easy to follow along with the prompts for payment.

BALLOONS

HOW DO I FILL MY BALLOONS WITH HELIUM OR AIR?

You can go to your local party store to inflate your balloons with helium or air. For smaller balloons, we sell balloon pumps to inflate with air. All our inflation tips are available here.

HOW WILL LONG WILL MY BALLOONS STAY INFLATED?

Latex balloon's float time will vary between 7 to 20 hours dependent on the size of the balloon. Foil balloons will float for 24 hours + dependent on the size of the balloon.

For detailed information regarding helium float times go here.

Based on float times we recommend foil balloons for next day events and latex balloons for same day events.

CAN I INFLATE MY CONFETTI BALLOON WITH MY MOUTH?

We recommend blowing all confetti balloons up with a balloon pump. This will avoid moisture going into the balloon. It also has the potential to be a choking hazard so we definitely do not recommend. 

For more balloon intel head to our Balloonary.

WHAT ARE YOUR BALLOONS MADE FROM?

Our latex balloons are not plastic! They are made from 100% natural latex which is biodegradable. Latex balloons will completely decompose over time, so you can safely dispose of them in your household waste once popped.

WE WOULD LIKE TO ORGANISE A BALLOON RELEASE. CAN YOU HELP US?

Balloons released into the environment via helium releases or otherwise can find their way into our oceans. Water will slow down the breakdown of the latex and that means they can have a negative impact on the environment including posing a threat to wildlife. For that reason, we do not condone or supply balloons for the release of helium balloons, or the use of balloons outdoors on windy days.

HOW DO I DISPOSE OF BALLOONS THOUGHTFULLY? 

Gold star for you! This is a great question. So the party is over and clean up has begun - but what do you do with your latex balloons? It is super simple! Your first option - leave them up and keep the party going! Latex balloons can last for a long time so keep that garland up and enjoy them for as long as you like! 

If it really is time to tidy up, cut your balloons down and pop them. Latex balloons will completely decompose over time so you can safely dispose of them in your household waste where they will decompose. 

If you have mylar or foil balloons, try and reuse them where you can.

RETURNS AND EXCHANGES

CAN I RETURN AN ITEM?

Products that have been unopened and unused may be returned within 14 days. Please email us at hello@poppiesforgrace.com to organise a return. All returns need to be confirmed by our customer service team before return. Custom products, unpackaged balloons and some items are not eligible for return. Please see our T’s & C’s for more details.

IF I BUY ONLINE, CAN I RETURN IN STORE?

Great question for our local friends! And for those who use our 'Click and Collect'. Come on in with your order number and we will do what we can. As above, custom items and unpackaged balloons are not eligible for return, but with most items a return will be possible. 

CAN I CHANGE AN ITEM IN MY ORDER?

If you wish to change or cancel any item after placing your order please contact us ASAP. If your order has not been shipped we will do our best to accommodate your request. We cannot accept changes to customized orders.

I RECEIVED A FAULTY ITEM. WHAT NOW?

Oh no, that makes us sad! If your item arrives in a faulty condition please contact us within 5 days of receipt for directions on how to return your item for a replacement or refund. 

We are unable to refund/replace items that are lost or damaged in transit. Balloons are not refundable as we cannot test non-inflated balloons. 

DELIVERY

CAN YOU DELIVER MY INFLATED BALLOONS?

Sure! We use an external courier who requires a minimum of 24 hours' notice.

Delivery rates start at $30. Please contact us for a quote at shop@poppiesforgrace.com or call on 03 98131618. 

MEDIA INQUIRIES

If you have a media enquiry please contact us at hello@poppiesforgrace.com

GENERAL

CAN YOU COME TO MY EVENT AND INSTALL BALLOONS FOR ME?

Lockdowns put a rapid end to events in early 2020 and we have made some changes along the way to abide by restrictions and look after our staff and customers. So, unfortunately, we no longer have an Events Team, nor are we able to do any on-site installations. But don’t you worry! If you have an event and need some epic decorations – we can still help!

Our shop team can put together balloon garlands or helium balloons for your event at our Hawthorn store and these can either be collected by yourself or the courier company that we use can deliver them. Please be aware with this service is a courier service, so the installation of the decorations and balloons are up to you. 

When we make our balloon garlands we leave enough length of the fishing line at either end so that you can tie your garland up (reusable hooks are an easy option to attach to, or curtain poles).

Our available options can be found here and the colours and lengths of the balloon garlands can be customised - just make sure you give us plenty of notice before the date of your event. 

We love being able to bring the joy to your events! If you have any questions please don’t hesitate to get in touch.

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