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    Thank you for shopping at Poppies for Grace.

    We love being apart of your special days and celebrations. 

    Any question you may have that isn’t listed below, please contact our friendly customer service team: info@poppiesforgrace.com

    I need it fast!

    If you have a deadline or a special event we strongly recommend that you choose Express Post. This guarantees that your order will ship within 1-2 business days. 

    Can I change an item in my order?

    If you wish to change or cancel any item after placing your order, and before it has shipped, please contact us. We can not accept changes to customised orders but we will endeavour to change your order where possible.

    How long until my order arrives?

    Unless a product has a processing time, we aim to ship orders in 1-2 business days. Please note: we ship Monday-Thursday.

    We recommend checking delivery times before purchasing. We ship with Australia Post from Victoria, 3136. To check the estimated time from shipping to delivery at your destination please click here. We do not guarantee Australia Post shipping times.

    Please allow extra time for processing during sale times. Also for Australia post to deliver your parcel at peak times like Christmas and Easter.

    Please ensure you give the full and correct shipping address, as there may be re-delivery fee.

    How will I know if my order has been processed?

    An email will be sent to you once your order has been completed online.
    You will receive a second email once your order has been shipped with a tracking number so that you can check the progress of your delivery.

    I want to buy an inflated cake topper, when do I order it?

    Inflated cake topper must be ordered 2 full weeks prior to your event.
    Your order will be sent approximately 1 week prior to event.
    When ordering the inflated cake topper it must include the date of event and requested decoration colours.

    Who do you use to process payments?

    PayPal. Pay Pal allows you to pay by credit card or through your PayPal account. It is secure and easy to follow along the prompts to payment.

    Are all your products in stock?

    If you can add an item to your shopping cart we have it in stock.

    On the rare occasion we are out of stock of an item please email our friendly customer service team to find out its ‘back in stock’ date and including if you require the product for a specific date.

    Do you offer gift wrapping?

    Sure can! Shoot us an email at info@poppiesforgrace.com and we will get back to you with some great options. 

    I received a faulty item. What now?

    If your item arrives in a faulty condition please contact us within 5 days of receipt for directions on how to return your item for a simple replacement or refund. 

    We are unable to refund/replace items that are lost or damaged in transit. 

    Balloons are not refundable as we can not test non inflated balloons and therefore they can not be refunded. We use all high quality balloons, latex & foil.

    Can you delivery my balloons with helium?

    We do not offer a helium balloon service. All balloons can be filled with helium at your local party store.

    How do I fill my balloons with helium or air?

    You can go to your local party store or Spotlight to inflate your balloons with helium. For the jumbo balloons party stores and Spotlight can inflate with air. For smaller balloons we sell balloon pumps to inflate with air. You can also use the balloon pump to fill jumbo balloons: it will take 10-15mins.

    If you are blowing up your own balloon please follow these instructions for the best result.

    To blow up your ballon you will need a balloon pump.

    If you really want to forge ahead without a balloon pump, you can use a straw, however you may not be able to achieve the same inflation.

    Onto the how to:
    To start, find a friend.
    One of you blows up the balloon, the other pinches the end once it is inflated. Twist & knot.

    If using this method we recommend inflating the balloon on the day of your event. Air will very slowly leak from the knot. Depending on your skills, the balloon will stay inflated for 2 days to 2 months.

    How long will my balloon stay inflated?

    Helium lasts up to 12 hours.
    Helium is sensitive to temperature so avoid extreme heat & extreme cold. On a hot day your balloon may only float for 2-3hours. Our recommendation is to inflate the balloon very close to the start time of your event. Please be aware of sharp objects, your balloon will pop.

    Air can last up to 2-3 days this also depends on the temperature and sharp objects. The clarity of the balloon can become foggy in change of temperature.

    Can I inflate my confetti balloon with my mouth?

    We recommend blowing all confetti balloons up with a balloon pumps. This will avoid moisture going into the balloon.