Thank you for shopping at Poppies for Grace.
Products that have been unopened and unused may be returned within 14 days. Please email us at email@example.com to organise a return. All returns need to be confirmed by our customer service team before return. Custom products, unpackaged balloons and some items are not eligible for return. Please see our T’s & C’s for more details.
Can I change an item in my order?
I recieved a faulty item. What now?
We are unable to refund/replace items that are lost or damaged in transit. Balloons are not refundable as we cannot test non inflated balloons.
I want to buy an inflated Cake Topper, when do I order it?
Can you deliver my balloons with helium?
How do I fill my balloons with helium or air?
How long will my balloon stay inflated?
Can I inflate my Confetti Balloon with my mouth?
How much is shipping?
Please note that choosing express does not mean that your order will be sent out straight away. Express Post is a shipping option that guarantees quicker delivery. It does not mean your order will be sent out within one day.
If you do need your items quick sticks, please let us know by emailing us and putting a note on your order (which you can do at checkout). We do not offer refunds if you items do not arrive in time. Unfortunately the ways and means of Australia Post are out of our control (as much as we would like them to be!).
How long until my order arrives?
Please allow extra time for processing and shipping during sale times, Christmas, Easter and other peak periods. Please ensure you give the full and correct shipping address, as there will be re-delivery fees.
Who do you use to process payments?
My order has not arrived. What do I do?
If you have a media enquiry please contact us at firstname.lastname@example.org
If you have an event that you would like Poppies for Grace to provide an installation or styling for, please contact us at email@example.com