Thank you for shopping at Poppies for Grace.
If a question you have is not listed below or within our Terms & Conditions, please contact our friendly customer service team at firstname.lastname@example.org
CAN I RETURN AN ITEM?
Products that have been unopened and unused may be returned within 14 days. Please email us at email@example.com to organise a return. All returns need to be confirmed by our customer service team before return. Custom products and some items are not eligible for return.
CAN I CHANGE AN ITEM IN MY ORDER?
If you wish to change or cancel any item after placing your order please contact us ASAP. If your order has not been shipped we will do our best to accommodate your request. We cannot accept changes to customized orders.
I RECEIVED A FAULTY ITEM. WHAT NOW?
Oh no, that makes us sad! If your item arrives in a faulty condition please contact us within 5 days of receipt for directions on how to return your item for a replacement or refund.
We are unable to refund/replace items that are lost or damaged in transit. Balloons are not refundable as we cannot test non inflated balloons.
I WANT TO BUY AN INFLATED CAKE TOPPER, WHEN DO I ORDER IT?
Inflated cake toppers must be ordered at least 2 full weeks prior to your event.
Your order will be sent approximately 1 week prior to event.
When ordering the inflated cake topper please include the date of the event and colour choice.
CAN YOU DELIVER MY BALLOONS WITH HELIUM?
We do not offer an inflated helium balloon service. Balloons can be filled with helium at your local party store.
HOW DO I FILL MY BALLOONS WITH HELIUM OR AIR?
HOW LONG WILL MY BALLOON STAY INFLATED?
Check out our helium chart here. Please note that helium is sensitive to temperature so avoid extreme heat & extreme cold. On a hot day your balloon may only float for 2-3 hours. Our recommendation is to inflate the balloon very close to the start time of your event. Please be aware of sharp objects! Air can last up to 2-3 days this also depends on the temperature and sharp objects. The clarity of the balloon can become foggy in change of temperature and over time.
CAN I INFLATE MY CONFETTI BALLOON WITH MY MOUTH?
We recommend blowing all confetti balloons up with a balloon pump. This will avoid moisture going into the balloon.
HOW MUCH IS SHIPPING?
Shipping amounts will be confirmed at checkout!
DO YOU OFFER EXPRESS SHIPPING?
Yes! You can choose express shipping at check out.
HOW LONG UNTIL MY ORDER ARRIVES?
Most orders are processed within two-three business days (unless it is a custom order). Custom orders have their own delivery times which are advertised on the item page. We strongly recommended checking the Australian Post website for details on estimated shipping time between us (Melbourne, Australia 3136) and you!
Please allow extra time for processing and shipping during sale times, Christmas, Easter and other peak periods. Please ensure you give the full and correct shipping address, as there will be re-delivery fees.
DO YOU SHIP INTERNATIONALLY?
We sure do! You can choose your international shipping option at check out.
DO YOU OFFER LOCAL PICK UP?
Yes! Please email firstname.lastname@example.org and we can organise that for you.
WHO DO YOU USE TO PROCESS PAYMENTS?
Afterpay, Eway and PayPal. Pay Pal allows you to pay by credit card or through your PayPal account. It is secure and easy to follow along the prompts to payment.
MY ORDER HAS NOT ARRIVED. WHAT DO I DO?
Please contact Australia Post as soon as possible. Once your order is in Australia Posts hands it is out of our control. If you need to lodge a claim with them, please let us know if you require any further information from us.
If you have a media enquiry please contact us at email@example.com
If you have an event that you would like Poppies for Grace to come and party at, please contact us at firstname.lastname@example.org